PlastyCurrent purchase status
Purchase availability is shown in the studio. When checkout is available, Dodo Payments handles the hosted payment page. This policy describes concept and PDF credits, unused packages and support requests.
Concept credits
A credit is reserved when image generation starts. A confirmed completed concept uses that credit. A request that fails before reservation uses none. Failed or unconfirmed results return a reserved credit through server reconciliation; interrupted processing may require the next scheduled reconciliation. If the balance has not updated, contact support. A quality check does not guarantee a clinically accurate or preferred result.
PDF credits
A PDF right is not consumed when a pack is purchased. It is used after the PDF for a confirmed concept is successfully prepared. Failure before that point does not use a PDF credit. A repeated download for the same available concept does not use another PDF credit. If delivery is interrupted after preparation, retry the same concept. Keep downloaded copies: temporary sources expire.
Unused packages
You may request a refund of an entirely unused package within 14 days of purchase by contacting support. Requests require payment verification and are handled manually; this is not an automatic cash-refund function. For a partly used package or another problem, contact us with the circumstances so we can review available remedies. Mandatory consumer rights and applicable payment-provider requirements take precedence.
Duplicate or incorrect payments
Contact support with the receipt or order reference and a description of the issue. Do not send card details. We will review the payment records and arrange any appropriate correction through the payment provider. Returning from checkout alone is not proof of payment. No payment reversal is promised before verification.
Contact
plastyai@protonmail.com handles product and payment-support requests. Include your sign-in email and order reference when relevant, but no sensitive medical information.